Refund policy
Since the Website offers non-tangible, irrevocable goods we do not provide refunds after the purchase of Pier Park VIP parking, which you acknowledge prior to purchasing on the Website.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the email below:
FAQs
Your Parking Questions Answered Swiftly and Clearly
How do I access Pier Park Vip parking?
Turn onto Pier Park Drive from Hwy 98, go straight at the first stop sign, then turn right into the movie theater parking lot where our attendant will check you in and direct you to your parking spot.
What are the operating hours of Pier Park Vip?
Our staff will allow you to park 2 hours prior to the festival gates opening.
PierParkVip is open 24/7, including all holidays and weekends, for your convenience.
Can I park oversize vehicle like RV or Camper?
No, only regular vehicles—i.e., cars, SUVs, or pickup trucks—will be allowed to park.
We ensure vehicle safety with 24/7 surveillance, security patrols, and well-lit areas.
Can I reserve a parking spot in advance?
While your pass will grant you access to the parking area, parking spaces are available on a first-come, first-served basis.
Absolutely! You can reserve your parking spot through our online booking system or mobile app.
